Account & Billing
Manage your HolyQA subscription, understand usage limits, and handle billing questions.
Subscription Management
Manage Your Plan
View your current plan, usage, and billing information in your account dashboard.
Go to Dashboard →Available Plans
All plans include full dashboard analytics and website integration options.
Starter
Scale
Annual Billing Available
All plans offer annual billing with a discount. Annual plans are billed yearly at 10 months' pricing (equivalent to 2 months free). You can select annual billing during plan changes in your dashboard.
Understanding Usage Limits
Sermon Library Capacity
This is the total number of sermons and content items you can upload to HolyQA. This is a cumulative limit that does not reset monthly - it represents your total content library size. Each uploaded item (YouTube video, PDF, audio file, etc.) counts as one sermon.
Sermon Library Planning
Your dashboard shows your current sermon count and remaining capacity. The Sermon Boost add-on (+200 sermons for $25/mo) is available if you need more capacity.
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Q&A Credit Limits
Q&A Credits are your monthly interaction allowance. Each AI question or sermon search uses 1 credit. This includes both asking questions (Ask Mode) and searching for relevant sermons by topic (Search Mode). This limit resets on your billing cycle date.
Usage Limit Behavior
Q&A Credits: Soft limit - HolyQA continues working when exceeded, but overage charges apply per additional credit.
Sermon Library: Hard limit - you must upgrade your plan or purchase a Sermon Boost add-on to upload additional content when capacity is reached.
Understanding Overage Charges
When you exceed your monthly Q&A limit, you'll be charged for the extra usage based on your plan's overage rate.
Overage Rates Per Credit:
- Starter: $0.028 per credit
- Growth: $0.020 per credit
- Scale: $0.017 per credit
Cost Example:
- Scale Plan: 1 credit × $0.017 = $0.017 per additional question
Monitoring Usage
- Check the Billing & Usage tab in your dashboard for real-time statistics
- Receive weekly email reports with detailed usage summaries
- Monitor sermon library capacity to plan future uploads
- Track Q&A credit trends to optimize plan selection
Managing Your Subscription
Upgrading Your Plan
- Go to the Billing & Usage tab in your dashboard
- Click "Change Plan" or "Upgrade Plan"
- Select your new plan from the available options
- Complete the Stripe checkout process
- Your upgrade takes effect immediately with prorated billing
Upgrade Benefits
Upgrades are processed immediately with automatic proration. You'll get instant access to higher limits and new features, with billing adjusted for the remaining period.
Downgrading Your Plan
Downgrades include automatic validation to ensure your current usage fits within the target plan's limits:
- System checks your current sermon library usage
- Validates Q&A credit history against new plan limits
- Prevents downgrades that would exceed new plan's capacity
- Provides guidance on reducing usage if needed
Payment Management
Update payment methods, view invoices, and manage billing through the Stripe Customer Portal:
- Go to the Billing & Usage tab in your dashboard
- Click "Manage Payment Methods"
- You'll be redirected to the secure Stripe Customer Portal
- Update payment methods, download invoices, or view billing history
- Return to your dashboard when finished
Subscription Cancellation
You can cancel your subscription at any time through the Billing & Usage tab. Your HolyQA will remain fully functional until the end of your current billing period, after which it will be deactivated.
Billing & Payment Details
Supported Payment Methods
HolyQA uses Stripe for secure payment processing and supports:
- Credit cards (Visa, MasterCard, American Express, Discover)
- Debit cards with credit card logos
- International cards (subject to Stripe availability)
Payment Method Updates
Update payment methods through the Stripe Customer Portal accessible from your Billing & Usage tab. This secure portal allows you to manage payment methods, view invoices, and download receipts.
Billing Cycle & Invoicing
- Monthly plans bill on the same date each month (your subscription start date)
- Annual plans bill yearly with significant discount (10 months pricing)
- Q&A credit limits reset on your billing cycle date
- Sermon library capacity is cumulative and does not reset
- Invoices and receipts are automatically sent via email
- All billing is processed securely through Stripe
Common Billing Questions
Can I change my billing date?
Billing dates are set when you first subscribe and cannot be changed. Contact support if you need assistance with billing timing.
What happens if I exceed my Q&A limits?
HolyQA continues working normally when you exceed your limit - your congregation won't experience any interruption. You'll simply be charged for the additional usage at your plan's overage rate. You can monitor these charges in real-time in your Billing & Usage tab and set a budget limit to control spending.
What if I exceed my sermon library capacity?
You'll need to upgrade your plan or purchase a Sermon Boost add-on to upload additional content. Sermon library capacity is cumulative and represents your total content library size. Content uploads are blocked when capacity is reached.
What is your refund policy?
Subscription payments are generally non-refundable except as required by law or in cases of service failure. You can request refunds for specific circumstances by contacting support.
Need Help?
If you're experiencing issues or have questions, we're here to help.
Documentation
Check our troubleshooting guide for common solutions
When contacting support, please include your church name and a detailed description of the issue.