Account & Billing

Subscription Management

View your current plan, usage, and billing information in your account dashboard.

Available Plans

All plans include full dashboard analytics and website integration options.

All plans offer annual billing with a discount. Annual plans are billed yearly at 10 months' pricing (equivalent to 2 months free). You can select annual billing during plan changes in your dashboard.

Understanding Usage Limits

Sermon Library Capacity

This is the total number of sermons and content items you can upload to HolyQA. This is a cumulative limit that does not reset monthly - it represents your total content library size. Each uploaded item (YouTube video, PDF, audio file, etc.) counts as one sermon.

Your dashboard shows your current sermon count and remaining capacity. The Sermon Boost add-on (+200 sermons for $25/mo) is available if you need more capacity.

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Q&A Credit Limits

Q&A Credits are your monthly interaction allowance. Each AI question or sermon search uses 1 credit. This includes both asking questions (Ask Mode) and searching for relevant sermons by topic (Search Mode). This limit resets on your billing cycle date.

Usage Limit Behavior

• Q&A Credits: Soft limit - HolyQA continues working when exceeded, but overage charges apply per additional credit.
• Sermon Library: Hard limit - you must upgrade your plan or purchase a Sermon Boost add-on to upload additional content when capacity is reached.

Understanding Overage Charges

When you exceed your monthly Q&A limit, you'll be charged for the extra usage based on your plan's overage rate.

Cost example, Scale plan: 1 credit × $0.017 = $0.017 per additional question.

Monitoring Usage

• Check the Billing & Usage tab in your dashboard for real-time statistics
• Receive weekly email reports with detailed usage summaries
• Monitor sermon library capacity to plan future uploads
• Track Q&A credit trends to optimize plan selection

Managing Your Subscription

Upgrading Your Plan

1. Go to the Billing & Usage tab in your dashboard
2. Click "Change Plan" or "Upgrade Plan"
3. Select your new plan from the available options
4. Complete the Stripe checkout process
5. Your upgrade takes effect immediately with prorated billing

Upgrades are processed immediately with automatic proration. You'll get instant access to higher limits and new features, with billing adjusted for the remaining period.

Downgrading Your Plan

Downgrades include automatic validation to ensure your current usage fits within the target plan's limits:

• System checks your current sermon library usage
• Shows estimated Q&A overage costs for the target plan (as a heads-up, not a blocker)
• Prevents downgrades that would exceed the new plan's sermon capacity
• Provides guidance on reducing usage if needed

Payment Management

Update payment methods, view invoices, and manage billing through the Stripe Customer Portal:

1. Go to the Billing & Usage tab in your dashboard
2. Click "Manage Payment Methods"
3. You'll be redirected to the secure Stripe Customer Portal
4. Update payment methods, download invoices, or view billing history
5. Return to your dashboard when finished

Subscription Cancellation

You can cancel your subscription at any time through the Billing & Usage tab. Cancellation takes effect at the end of your current billing period — until then, everything keeps working as normal.

• You'll receive a confirmation email with your plan end date and what happens next
• Q&A pauses at the end of your billing period (visitors see a friendly "temporarily unavailable" message)
• Your dashboard and data stay available for 6 months after your plan ends, so you can resubscribe or export your content any time
• After the 6-month archive window, your data is permanently deleted — you'll get a warning email before this happens

Billing & Payment Details

Supported Payment Methods

HolyQA uses Stripe for secure payment processing and supports:

• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards with credit card logos
• International cards (subject to Stripe availability)

Update payment methods through the Stripe Customer Portal accessible from your Billing & Usage tab. This secure portal allows you to manage payment methods, view invoices, and download receipts.

Billing Cycle & Invoicing

• Monthly plans bill on the same date each month (your subscription start date)
• Annual plans bill yearly with significant discount (10 months pricing)
• Q&A credit limits reset on your billing cycle date
• Sermon library capacity is cumulative and does not reset
• Invoices and receipts are automatically sent via email
• All billing is processed securely through Stripe

Common Billing Questions

Can I change my billing date?

Billing dates are set when you first subscribe and cannot be changed. Contact support if you need assistance with billing timing.

What happens if I exceed my Q&A limits?

HolyQA continues working normally when you exceed your limit - your congregation won't experience any interruption. You'll simply be charged for the additional usage at your plan's overage rate. You can monitor these charges in real-time in your Billing & Usage tab and set a budget limit to control spending.

What if I exceed my sermon library capacity?

You'll need to upgrade your plan or purchase a Sermon Boost add-on to upload additional content. Sermon library capacity is cumulative and represents your total content library size. Content uploads are blocked when capacity is reached.

What is your refund policy?

Subscription payments are generally non-refundable except as required by law or in cases of service failure. You can request refunds for specific circumstances by contacting support.